| To ensure you are kept fully updated, orders
are set to various statuses from the time your order is placed
until your gifts have been dispatched. A confirmation email
is sent to you when your order status changes. Below is an
explanation of each status.
PAYMENT PROCESSED, AWAITING PICKING
Your
order has been recently placed and your credit card is being processed. Orders are processed from 8:00am to 5:30pm GMT Monday to Friday
(excluding Bank Holidays).
ORDER BEING PROCESSED
Your order has been passed to our gift & hamper production warehouse (where the Elves live!) and is currently being picked and packed. Once ready, your order will be dispatched and
you will receive a confirmation of this via email.
DISPATCHED
Your order has been DISPATCHED via the chosen delivery service.
Tracking information will be provided in an email. For more information please see our gift
shipping options.
DELIVERED
Your order is now confirmed delivered. Please note, we only
confirm delivery when using our Same Day Dublin
shipping options and not with our standard courier
service.
PAYMENT
PROCESSED, AWAITING REQUESTED DISPATCH DATE
Your order and payment details (credit card, etc.) have been successfully processed. Your order will be dispatched as requested for estimated delivery on the specified
date. You will receive a confirmation email when the gift(s) is dispatched.
DISPATCHED,
INVOICE ISSUED
Your order has been DISPATCHED via the chosen delivery service.
For more information please see our gift
shipping options. Please forward payment
to the below address or call (+353 1) 4000365 with your credit
card details.
gifts.ie, Unit 1 Robinhood Business Park,
Ballymount, Dublin 22, Ireland.
READY
FOR COLLECTION
Your order is READY FOR COLLECTION. You can pick-up the gift(s) at the below
address from 8:00am to 5:30pm GMT Monday to Friday (excluding Bank Holidays):
gifts.ie, Unit 1 Robinhood Business Park,
Ballymount, Dublin 22, Ireland.
ON
HOLD
Your order has been placed ON HOLD and the reason explained by a Customer
Service Representative . This is often due to incorrect credit card information or missing address fields.
Please contact us via email at info@gifts.ie or call (+353 1) 4000365.
CANCELLED
Your order has been cancelled and your credit card has not been charged. This
will occur if you have requested the order to be cancelled or for an alternative
reason which will be explained by a Customer Service
Representative.
REFUNDED
Your credit card has been refunded and a reason provided from a Customer Service
Representative.
If at any time you have any queries,
please contact us, we are here
to serve you.
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