When things go wrong with customer service, an apology and a sincere gesture can turn the situation around and create real customer loyalty and great recommendations for your business. Offering refunds or credit as an apology for a lapse in service can fail to demonstrate any empathy for your customer's concern. A gift is seen as a personal and sincere desire to make amends.
gifts.ie provides high quality corporate gifts beautifully wrapped and dispatched directly to your customers. Each gift contains a card bearing your personal message. Customers will be genuinely impressed by the effort you've gone to and enhance loyalty.
Complaints should be treated as an opportunity to strengthen your relationship with your customer.